Administrative Professionals Day recognizes and celebrates the work of secretaries

A little bit about this day……

Administrative Professionals Day recognizes and celebrates the work of secretaries, administrative assistants, and other office professionals for their growing and diverse contributions to the workplace.

Administrative Professionals Week was originally organized as “National Secretaries Week” by the International Association of Administrative Professionals (IAAP) and a consortium of office product manufacturers in 1952. Mary Barrett, president of the National Secretaries Association (now called the International Association of Administrative Professionals) and C. King Woodbridge, president of Dictaphone Corporation, were serving on a council charged with addressing a national shortage of skilled office workers that existed at the time. Together with Harry Klemfuss, public relations account executive at Young & Rubicam, they originated the idea for a secretaries week campaign.

U.S. Secretary of Commerce Charles Sawyer proclaimed the first National Secretaries Week held June 1-7, 1952, with Wednesday, June 4th designated National Secretaries Day.

In 1955, the National Secretaries Association changed the date of National Secretaries Week to the last full week of April, with Wednesday of that week being designated National Secretaries Day. The name was changed to Professional Secretaries Week in 1981 when the National Secretaries Association became Professional Secretaries International (PSI).

In 1998, PSI changed its name to the International Association of Administrative Professionals (IAAP), to further reflect the expanding role of office staff. In the year 2000, the IAAP – official sponsor of the event – announced that the name would change from “Professional Secretaries Day” to “Administrative Professionals Day.” The name change was made to keep in step with the changing job titles and expanding responsibilities of today’s administrative workforce. IAAP continues to believe in the importance of this event in calling business attention to the increasing value and contributions of administrative professionals in today’s workplace.

 We at LaSalle General Hospital would like to thank our Administrative Professionals/Secretaries that make this hospital run smoothly day to day!

raffles

We would like to say THANK YOU to all of you that supported these raffles!!! Here are a list of the raffle winners!!!!

CONGRATS TO:

• Shelia Martin-1^st 
• Phyllis Bryan- 2nd
• Christina Pennington-3^rd
• Lana Francis- 4th 

These were the winners of the Business Office Easter Basket Raffle!!!

Winner of the Summer Fun Ice Chest Raffle by Admitting 

• Alicia Williams  

Winner of the Fleur De Lis Painting Sponsored by LGH Lab was:

• Lana Francis!!!!

Winner of the Garden Raffle sponsored by the
purchasing and Ambulance Departments!

• Mr. Guy Nichols

LaSalle Home Health Raffle Winners:

• Kirby Jones won the Car Care Basket
• Larry Wayne Hopkins won the Movie Basket 

The LaSalle Nursing Home also raffled off baskets to raise money for Relay For Life! Here are the winners!

• Easter Basket: Joyce Posey
• Chi Hair Basket:  Lana Francis
• Date Night Basket: Rachel Stevens
• Spa Basket: Amber Steen
• Cooking Basket: Phyllis Bryan

JENNY DECKER, RN!

Congratulations to JENNY DECKER, RN!! Jenny is LGH’s March 2012 Employee of the Month! Jenny is an RN for LaSalle Home Health and has been employed with us for 11 years.

Medicare Value Based Purchasing Program

Medicare Value Based Purchasing Program
And
Patient Experience of Care

As healthcare costs continue rising the Federal Government has decided to change the way Medicare reimburses hospitals from a system of activity to pay for performance in a system called Value-Based Purchasing. This means that hospitals that do well versus specific benchmarks will be rewarded and hospitals that perform poorly will be penalized.  Pay-For- Performance (P4P) and Patient Experience of Care are also terms that will permeate the industry as random surveys of patients are performed about how they view their recent experience in the hospital.  Every hospital will focus on the clinical aspects of the benchmarks used because that’s their primary business. But those hospitals that work to distinguish themselves in the Patient Experience of Care will set themselves apart from their competitors based on the way they educate and “treat” their patients. Think customer service not treatment of care.

There are two areas that Medicare and CMS will benchmark:

• How closely hospitals follow best practices and meet or exceed specific clinical benchmarks

• How well hospitals enhance the patient’s experience of care

• The Patient Experience of Care survey will include feedback from patients on these areas:

• How well nurses communicate with patients

• How well doctors communicate with patients

• How responsive hospital staff is to patients’ needs

• How well caregivers managed patients’ pain

• How well caregivers explain patients’ medications to them

• How clean and quiet was the hospital  

• How well caregivers explained the steps patients and families need to take to care of themselves outside of the hospital (i.e., discharge instructions)

• The survey also asks patients to give an overall satisfaction rating to their hospital stay.

Recent research says that:

•          Patients understand only about 50% of what their doctors discuss with them.

•          60% of patients do not understand the information they are given about an upcoming treatment or procedure.

•          In a related study, patients forgot 80% of what they were told and 50% of the remembered data was recalled incorrectly

•          On top of this 14% of inpatients will be re-admitted within one month and up to 49% within one year.

•          75% of these re-admissions could be prevented through supplemental patient education.

LaSalle General Hospital recognizes the importance of bridging the gap between clinical care and the entire satisfaction of our patients.  LGH recently expanded the role of one of our own, Erin Masters, into the role of Marketing / Patient Advocate.  In addition to efforts to highlight all service lines of LGH to the community and referring providers, Erin will be making regular visits to our patients while they are in the hospital.  She will be the liaison for the patients and provide feedback to the clinical and administrative staff regarding patient concerns during their hospital stay.

Erin has been an employee of LaSalle General Hospital for 2 years, she started out as Dr. Gallaspy’s Office Manager then as our Wellness Center Office Manager.  Erin has learned a lot about our hospital in the last year through assisting with coordinating marketing and public relations.  She is a graduate of University of Louisiana at Monroe with a Bachelor’s Degree in Business Administration & Marketing.  Please feel free to send any feedback or comments regarding the improvement of patient satisfaction to Erin at emasters@lgh-jena.org. 

LaSalle Nursing Home

LaSalle Nursing Home paraded the halls of LGH on Fat Tuesday with residents throwing beads and candy to employees. We got some great pictures of these happy patients! Not to mention, some yummy treats and flashy beads! 

Congratulations to our January 2012 Employee of the Month, Deann Vickers.  Deann has been an employee of LaSalle General Hospital for almost 3 years and serves as one of our Radiologic Technologists.  Thank you Deann for your hard work and congratulations!